TERMS & POLICIES

Last updated: 26-01-2026

Welcome to RefurbyGo. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

1. About RefurbyGo

RefurbyGo is a brand engaged in the sale of refurbished and pre-owned electronic devices, including smartphones and accessories. All products are tested, quality-checked, and graded before sale.

2. Product Condition & Grading

• All devices sold by RefurbyGo are refurbished/pre-owned, not brand new unless explicitly mentioned.

• Cosmetic condition may vary (minor scratches, marks) and is clearly mentioned through product grading.

• Product images shown are representative and may not always depict the exact unit shipped.

3. Pricing & Payments

• All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

• We reserve the right to modify prices, offers, or availability without prior notice.

• Orders are confirmed only after successful payment.

4. Warranty Policy

• RefurbyGo may provide a limited testing or warranty period on select products.

• Warranty (if applicable) covers functional defects only, not physical damage, water damage, or unauthorized repairs.

• Warranty terms will be clearly mentioned on the product page or invoice.

5. Returns & Replacements

• Returns or replacements are accepted only if the product is defective or significantly different from the description, subject to verification.

• Requests must be raised within the specified return window mentioned on the website.

• Physical damage caused after delivery is not eligible for return or replacement.

6. Order Cancellation

• Orders can be cancelled before dispatch only.

• Once dispatched, cancellation requests may not be accepted.

7. User Responsibilities

You agree:

• To provide accurate shipping and contact details.

• Not to misuse, resell falsely, or tamper with products for fraudulent returns.

• Not to use our website for unlawful or harmful activities.

8. Limitation of Liability

RefurbyGo shall not be liable for:

• Any indirect, incidental, or consequential damages.

• Data loss, misuse, or compatibility issues after delivery.

• Delays caused due to logistics partners or circumstances beyond our control.

9. Intellectual Property

All content, logos, branding, and design elements on RefurbyGo are the exclusive property of RefurbyGo and may not be copied or used without permission.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

Privacy Policy – RefurbyGo

Your privacy matters to us.

1. Information We Collect

We may collect:

• Name, phone number, email, shipping address

• Payment-related information (processed securely via third-party gateways)

• Device/browser data for analytics

2. Use of Information

Your information is used to:

• Process and deliver orders

• Provide customer support

• Improve website experience

• Send order-related updates

We do not sell or rent your personal data to third parties.

3. Data Security

We follow industry-standard practices to protect your data. However, no online transmission is 100% secure, and users acknowledge this risk.

4. Third-Party Services

We may use third-party services (payment gateways, logistics, analytics). Their privacy policies apply independently.

5. Cookies

Our website may use cookies to improve user experience. You can disable cookies in your browser settings if you prefer.

Shipping Policy – RefurbyGo

• Orders are typically dispatched within 1–3 business days after confirmation.

• Delivery timelines vary based on location and courier partner.

• Tracking details will be shared once the order is shipped.

• Delays due to external factors (weather, strikes, courier issues) are beyond our control.

Refund Policy – RefurbyGo

• Refunds are initiated only after product inspection and approval.

• Approved refunds are processed within 5–7 working days to the original payment method.

• Shipping charges (if any) are non-refundable unless the error is from our end.

Contact Us

For support or queries:
📧 Email: support@refurbygo.com
📞 Phone/WhatsApp: 9414829196